Is the anyone else?

Good morning everyone First thanks to last time review the resolution department of FNB was quick to respond and help me a lot. Also thanks to Abigail at Somerset Mall FNB that help me last week when I was at the bank. Most of the time I'm happy with FNB but there covid loans department is making big trouble. I am sitting with 3 different amounts on paper that I owe them for the loan, on the app there one on my account page and when I open my summary there's another amount. IOn the small amount I have a details summary of what went off and what they payed but on the other 2 amounts they can't give me a detailed summary. I received an email just now with a different amount but no detailed description. My first debit order went off this month on the big amount which I also don't have a detailed summary. Luckily I kept record of phone calls, emails and twice to the bank asking for helped. I send an email back this morning to give them till Friday after that I'm contacting the ombudsman. Is there anyone on this group with the same problem? Please email me ? ***. I don't think I'm the only one but can you think how many people is going into debt and paying triple with this covid loan.