TM
Tshepo M

1 reviews | Active since Jul 2012

30 Nov 2018, 09:26

Is my money save with FNB ?

I love FNB it s the only bank i have been with since the beginning and in terms of everything service and banking tools i know its the best bank . The past few months my wife started see debit order for 119 from TALARABIAN<ID Number>and she has called FNB for assistance and she keeps being informed that sh can reverse the debit order. Today this has happened to me and i goggled the debit order description TALARABIAN and clear tons of FNB customers have this issue.

WHY DOES FNB ALLOW DEBIT ORDERS TO GO THROUGH FROM MY ACCOUNT WITHOUT CONSULTING WITH ME? why is it okay that someone can take money from an institution that i have trusted to secure my money and clearly is failing its customers and protecting the ******** ? I am really uncomfortable and also very concerned that if a person can deduct a small fee like 119 what are the possibilities of taking out all my money and savings ? Is my moneyreally protected here ?

It cost me time and money to contact FNB , please put my mind at ease that our money is secure with FNB and also ensure me that this will not happen again please

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Nov 2018, 10:24
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF

Regards 

Hello Peter Complaints Team

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