Is FNB now a government entity?

To say I am troubled, upset, annoyed, angry, frustrated and everything else in between would be an understatement. When a bank that is supposed to be world class, priding itself as an efficient organisation that is customer centric, operates like home affairs or a government clinic where people stop working at 09:00 is infuriating!

Started the process of refinancing our home loan with FNB and to say it has been a faeces show would be paying compliments to the horror I have seen.

Made out the request for refinancing on 2/09/2025 today is the 7/10/2025 and only today am I getting a pre-loan agreement, at every step of the way I have had to send numerous follow up emails and getting silly excuses for a bank, examples: Almost one full week to get a previous survey done by FNB on the home in question (doesn’t that feel like home affairs when they just can’t locate your passport?) Took God knows how many weeks to get a quote, bathi they have a backlog (again, something you’d expect from DSD/SASSA when they are making our grannies run around) Then finally we got the preagreement, this time no bother to explain why I should follow up on a daily basis with them (this one has the same ring of arrogance as the one you’d typically get at a police station charge office, where those constables want you to lick their butts for a service)

One thing I will applaud FNB for in this round, they managed to roll a couple of government departments into one and serve them to their customer, at least they are efficient in that.

As for customer service, efficiency and delivery, they wouldn’t know it even if it smacked them twice in the face!!!