Is FNB helping strangers to ***** money out of my account?

<p>On the 1st of March 2017 I noticed a R129 debit order from “TELETALK”.</p> <p> <br />An email was sent to FNB – no response yet. On the 2nd or 3rd I called FNB to query this ********** debit order. The lady from FNB assured me it will take 3 to 5 days. Today is the 15th.</p> <p> <br />This morning I looked online – the debit order is still there and “reserved”. Whatever that means.</p> <p> <br />Come month-end R129 will get ****** out of my account again and FNB will charge me R3-50.</p> <p> <br />How is it possible that complete strangers can set up a debit order on my account without permission from me and I cannot remove this debit order?</p> <p> <br />Looks like my best option is to close this account and go somewhere else.</p> <p> </p>