Is FNB for themselves or their clients?

Moments ago I downloaded a confirmation letter for an account I held at FNB from my PC and got stuck on the page after the download. NO finish button, NO automatic exiting of the small little page. NO X button. I was forced to press back on my browser and have to login again! Then I tried to access the travel option of my eBucks to check for domestic flights. So it took me to select the specific eBucks account, but (nice FNB) again you can't get out of that option!! NO X, NO done NO nothing!! So, again I have to use the back option on me browser just to get logged out again. Don't you have people that checked your software for errors and glitches? Or is it more a matter of ignorance and let the clients do the testing. BAD practice FNB. While I am on it, your latest changes to the eBucks rewards earnings just suck. I won't be surprised that you levelled down the way in which points can be earned to cover for losses of some sort. You're timing and the way you back tracked down on the points rewards shows your disloyalty towards your clientele. No matter your excuses and defense by saying you can do it at any time. It still does not showed good faith and transparency! This type of sloppiness in your whole operation makes one investigating other banks which are seemingly providing better options according to user experiences.