is fnb business banking pointless?

On the 27 of June I had went to FNB UMGENI branch with a document from SARS requesting the banks signature. The first time I had went in I was assisted and helped , I had then left not realising I had needed two signatures, upon arrival the second time I was assisted by Pam Naidoo and I was startled at the service and attitude I was given, without the full understanding of what I was trying to explain to her she refused to sign the second signature. she was abrupt in the manner she spoke to me. she asked for my identification and left. she came back and with a pen she began scratching over my document from SARS. I had asked for her to stop as I stood in a line for that document she then went on saying it can easily be printed from the net. I am utterly disturbed at this attitude. if this is the way FNB staff deal with they clients it should be zero bank fee charges. I do expect good service because I do pay for good service .I chose FNB to do my business banking with, what is the point if I cannot be assisted with my business banking. I am speechless and cannot be assisted.