Is anyone still working at FNB??

Even before lock-down I was struggling to get a response from my private banker. We had a great first meeting, but since then I have had conflicting information and no assistance. I received an email saying they had changed the debit order date for my personal loan, but it's still going off on the same date. There are a number of other things they promised to help with, and despite numerous emails over the last week I still haven't heard anything back.