Is anyone at there???

I sent an e-mail yesterday to my private banker asking for advice and got an out of office response saying he was on leave. I called the Private Clients call centre today and, after providing my ID number, was told I'd be put through to a banker. After 10 minutes on hold I was cut off. I called back and was again put on hold and finally gave up when my next client arrived. At 4.30pm I tried again and got a message saying there was an unusually high call volume and I should press 1 to leave a message, which I did. The recorded message told me that the voicemail could not accept any more messages. I have just tried again at 6.45pm and after a while listening to the music I got a message about unusually high call volumes and a promise that my call would be answered as soon as someone was available and then I was cut off.<br> Promising clients a private banker if you can't deliver that is plain dishonest.