AA
Abbey A

1 reviews | Active since Mar 2009

18 Oct 2017, 06:56

Irritating Website - when are you going to fix it?

It seems the irritating FNB online application form has not been improved. When you are filling out the online application form for a new cheque account it gives you the error "Some required fields are not valid...", but doesn't tell you which fields are not valid. So frustrating. You then have to go through each and every field trying to change it to see if that will help, but it still keeps giving the same error without explanation. I opened a business account over a year ago and remember this same problem. I wonder how much business you are losing because of this. I just want to give up and go elsewhere. The most irritating online application form of all time!! When are you going to fix it?

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Oct 2017, 10:58
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option