Irritated customer

<p>Some company decided to debit money from my account, i went to the branch for assistance at Paledi Mall branch.The consultant told me that they do reversal at the branch, he dialled their so called customer service.i holded the phone for 2hours and im still holding to speak to a consultant.The service is very poor and irritating.They centralize services and yet make people to stay on the line for so long.Im switching to another bank FNB is very poor and i advise people to switch as well.our money are not save which means anyone can debit money and get away with it because u will hold the phone until you **** our pants. I dont understand that why didnt they decide to take out reversal option on online banking because it hard to speak to someone who can assist you.</p>