Irritated by FNB
<p>I do not understand why FNB only has deposit functionality at their ATM's and not inside the bank. We have elderly people who can't use ATMs and plus u have no consultants standing outside to help those in need. Every other bank in SA has the functionality to take deposits inside the bank. What's wrong with you.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Thank you Daffnie. I really appreciate it.
Thank you Daffnie. I really appreciate it.
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
Thank you again. The branch manager really helped me understand what was happening and assured me that there will always be a consultant at the ATMs to assist. So I definitely am pleased with the outcome and how quick FNB was in resolving my query. Thank you very much
Thank you again. The branch manager really helped me understand what was happening and assured me that there will always be a consultant at the ATMs to assist. So I definitely am pleased with the outcome and how quick FNB was in resolving my query. Thank you very much