Irritated Business Banker

I just got off the phone with Lebogang Moshebi on the business bank line, time of the calla round 11:51AM. I am so annoyed, I have been calling in since 2017, I have a delegation of authority to be calling in for transaction enquiries and I have been calling in since 2017. Lebogang refused to assist me and really frustrated me, claiming that he needs to speak to a signatory, this has not been the case for the last 5 years. I tried to educate him or ask him to speak to his team leader which he did not do. Clearly lazy, this is a 10 million rand account. I am so fed up with this effing bank and wouldn't mind changing banks Refused