Irritated and not impressed at all

I am an Fnb customer currently not in south africa, made a transaction yesterday its still pending. However the channels of communication set for when you are international are just horrible: secure chat does not work gives you a textbox to search. Search what, when I just want to chat to someone. International helplines are not going thru. Email you get an auto response that someone will contact you within 24 to 48 hrs. Seriously! when you need assistance asap. Irritated beyond words. FNB you must do better, find ways to make your services seamless nomatter your location.