Irritated

When I wanted to perform a transaction using my FNB account, none of the transactions could go through, I went out of work to the branch and I was informed that my account was on hold because they needed FICA documents. What ****es me off is that FNB did not bother to inform me that they needed these documents before a certain date prior to holding the account whilst they have all my contact details (primary number, office number, secondary number email address). This caused major inconvience for me and unlike most people I switch service providers in an instant if thier processes are not regarding the customers well being and convience. FNB dropped the ball on this process