1 reviews | Active since Dec 2017
irritated
I took out a temp loan with fnb and made payment arrangements arrangements with them as i could not afford the entire premium. The payment arrangement arrangement was made on 6 April 2018 and yet on 26 April they still go into my account and take out all the money from my account. I visited the FNB branch at northmead square and they were of no assistance as they could not reach anyone at temp loans, I went back to the bank on 30 April 2018, to my amazement, still nothing has been done, and the only sad story that i am hearing is that it has been escalated(to who JESUS) I want my money, you damn *********** idiots
Good day Kim Anderson,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Kim Anderson,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)