mD
muriel D

1 reviews | Active since Nov 2009

07 Apr 2016, 21:57

irresponsible lending and failure to check address

My husband and I have been married since 2000 in community of property, HE died in Jan 14 2016, few weeks after his funeral I received a call from Eve Parker, FNB collections demanding a payment of R58 000 for a credit card, in their letter of demand, the addres written is not our address, I asked her to send the statements of activity as I was not aware of this credit card, she said it was opened in 2007 and my husband stopped paying, they had submitted it to their dept collection lawyers in 2010 she said, I asked why there were no sms or letters of demand when he was alive, she said because he didn't pay, the stopped. So I want to know how come they managed contact us now that he is dead, how can they have given him vehicle finance in 2011 which he was still paying for until he died, receiving statements through our correct address and yet he was owing them so much money between 2007 and 2010, up to now they have failed to produce statements. I wrote to NCR and was told this is not right. This is irresistible lending, ***** against a late persons estate or a dept that had prescribed and they are trying their luck. I refuse to acknowledge such dept until they show me proof .

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Apr 2016, 08:51
Official
Hello madoko,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 901976.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
mD
muriel D's update09 May 2016, 23:27
Reviewer Update

fnb has still faiked to provide the proof that I requested showing that my husband app**** for this credit card, signatures etc. I want the original application form, again, the address used in this credit card is not our address. They have have now sent do***ets showing that he had a judgement against him in 2010 due to failure to pay. How on earth did the same fnb gave him credit in 2011 to finance his car. I suggest that fnb do an honourable thing, trace the person who took a credit car with them. Worse of all, nownthey have sent a so called proof that a sherrif delivered summons into my house in 2010. Please supply copy, the sherrifs name and signature of mrs a dlamini that signed the summons as per your claim

FNB (First National Bank)
FNB (First National Bank)'s reply10 May 2016, 13:18
Official

Thank you for taking the time to bring this to our attention.

We would like to once again apologize for any inconvenience caused.

Your complaint has been escalated to Credit card to contact you and rectify the matter,

Kind Regards Complaints Resolution

Melinda Duvenhage

Email address: *** Tel number: *** (option one)