Irresponsible FNB Management

I am extremely disappointed at how FNB keeps refusing to deliver my bank card despite repeated attempts to resolve the issue at branch level and with their head office staff.

Every time, after speaking to representatives of FNB, a promise is made to deliver the card at a certain date and then that never gets done. This has happened a handful of times already in the past four months, and I’m sick and tired of it. Do even such simple little things have to end up being reported with the banking ombudsman before they can be resolved? How absurd!

I’ve made way too many efforts to have this resolved, I’ve asked them many times to even deliver my card to the local branch, but they keep refusing, preferring, out of greed, to charge me for that. Now I’ve been without my cards for more than a quarter of a year.

Several weeks ago, I spoke to someone at their head office or customer service by the name Yolanda Gaehler, she seemed promising but eventually, that turned out to be a useless exercise TOO, DESPITE the fact that I clearly explained to her that previous efforts have been unsuccessful! Clearly, she took my complaint for granted too, as its clearly the dysfunctional company culture. I am not sure what a man has to do to have an FNB card in order to access his own money.