Irresponsible driving and no feedback

I used the Take me Home service on the 10th of May.<br> <br> The driver was terribly unprofessional and I suspect either tired/overworked or intoxicated (whatever it was, he was not in a state to actually drive).<br> <br> When we left nasrec, he was speeding down a 60km/h road at close to 120km/h until i noticed and confronted him about it. He didn't apologise or respond, he just slowed down.<br> <br> Then a few times on the highway it was like he lost focus (drifted out of consciousness?) and pulled the car back into line.<br> <br> Overall we weren't feeling incredibly safe or comfortable, but what exactly were our options.<br> <br> He also had no idea where we were actually going (as in area, not exact location) which I feel is kind of a fundamental basic in terms of providing this kind of service.<br> <br> I reported this directly to the take me home consultant i've been assigned via message on the 20th but have had no acknowledgement of receipt or contact whatsoever.