Irresponsible Bank

I ordered a new card to be delivered to me in the UK from FNB. FNB delivered the card and made the cleaner and the hotel sign for it, the package has a PIN inside. The cleaner dropped it in the backroom, evryone forgot about it, i received no comunication from FNB except that my current transacting card has now been cancelled. The one that a stranger signed for is active. Furthermore, FNB has informed me that it will take 5-6 days to have a new card delivered to me. I am not only appalled at this level of securing with a bank i trusted, but i am now stuck in London, with no card, no money, and all the banking team have advised is that i use cardless withdrawal which obviously does not work in the UK, becuase the bank is NOT in the UK. I have never been so dissapointed with not only level of service, but you have ZERO security measures to even hand my card over to a stranger, with a PIN then activate it without informing me