SJ
Shamelia J
1 reviews | Active since Jan 2019
30 Jan 2019, 12:18
Irregular ******* service!!!
On Tuesday 29.1.2019 I went through my statement and realised a R120 was deducted from FNB. I called the FNB contact centre to make enquiries about this irregular R120. The lady advised that it was for a debit order scheduled for 26.1.2019 that have bounced back. I have made sure that on 25.1.2019 to transfer the money from my savings acc to cheque acc for my debit order that is due on 26.1.2019. Why was a ludicrous amount of R120 deducted for a supposed bounced back debit order when there was sufficient money in my account. Stop to ******* your customers. This is ****************.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
30 Jan 2019, 12:41Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply30 Jan 2019, 12:41
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
SJ
Shamelia J's updateReviewer Update
07 Feb 2019, 13:408 days have passed and yet the irregular R120 deducted for a supposedly debit order that bounced was not reversed back into my account. What a pathetic bank FNB is. I have been a client for over 20 years and this is the kind of service clients get. I will officially close down my account because I will not subject myself to a bank that want to rob their clients. Beware clients of FNB, please check your bank statements on a regular basis because they like to ******* their clients.
SJ
Shamelia J's update07 Feb 2019, 13:40
Reviewer Update
8 days have passed and yet the irregular R120 deducted for a supposedly debit order that bounced was not reversed back into my account. What a pathetic bank FNB is. I have been a client for over 20 years and this is the kind of service clients get. I will officially close down my account because I will not subject myself to a bank that want to rob their clients. Beware clients of FNB, please check your bank statements on a regular basis because they like to ******* their clients.