RS
Roland S

1 reviews | Active since Sept 2010

29 Jan 2021, 17:18

Irreconcilable differences

I'm writing to you to express my deepest regret in ever moving over to FNB. Subsequently to that, I moved over my wife, my children as well as 2 of my friends. With my family we will gladly move once again as a result of the below.

I app**** for a Home loan in 2017, Absa and FNB gave me the same offer, however taking all things into account, I decided to pack up 25 years with ABSA and move to FNB. My business account is with FNB as well.

I have paid EVERY single account since then, through COVID, through everything. Not one day in arrears.

Home loan Credit Card Revolving Loan Personal Loan

My credit score is 800+ (the top tier).

I app**** for a new home loan this week and FNB declined me TWICE.

Absa again came back with a 100% bond. Weird hey!?

Feedback was that I'm a bad credit payer. The only account (less than R1000 - PLEASE NOTE ABOVE ACCOUNTS PAID IN FULL WITH MUCH LARGER AMOUNTS), I have not paid on time was a dispute between myself and Telkom, which (despite believing I was NOT in the wrong), I did make payment on to not have this reflect badly on my name (as trying to discuss this with Telkom proved futile). TO REITERATE: This account has been settled and I have no longer any debt with Telkom.

I, therefore find your reason for declining my loan totally unacceptable and in bad faith!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Jan 2021, 09:01
Official
Good day Mr. Renaldo Schutte, 

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused. 
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback. 

The reference number is:   ***NF.

Regards,
 
FNB Customer Resolution Center
 
*** 

Best regards,