Irate with honor fees

Had FNB charge me R540 for honor fees. This after I went through my transaction history with the consultant that there were funds available. Another two transactions went off when there were no funds but money went into my account to clear this. I have had this discussion many times with FNB, that when I buy I get an immediate sms stating the amount and balance. The fact that the merchant does his banking days later has nothing to do with me, and thus FNB cannot honor anything on my behalf when purchases were done based on available funds.

I’ve received emails telling me to look at my transaction history, which I’ve done but that doesn’t take away that FNB charges fees left right and center, when the history shows the available fees and purchases. I mean!

I’ve requested a refund of these monies in the email I received from Retail Services, and now I get no response. They had the nerve to send me an email to rate their service in resolving this issue, they got a negative review because the query was NOT resolved.

I don’t know how many times I’ve had to call FNB to discuss this but it’s getting really boring now.

Would appreciate this be looked into and the refund actioned. You guys make enough money off of us, why still take what we don’t have.