iRate FNB Customer

Yesterday the 31 March 2024, I tried to purchase prepaid electricity via FNB banking app. The money goes of on my account and then I get a message saying transaction unsuccessful. Obviously I needed to really buy prepaid electricity. So I called FNB and they say their system is down for maintenance and I must check my balance within an hour. Well its been 24 hours since, I still cannot buy prepaid electricity and my bank balance is still wrong. How can you trust a bank that gives no service and is so pathetic. This is not the first time I have experienced this issue with this bank. I have a Nedbank account which honestly I ve never had an issue like this. Anyone considering FNB do not be deceived, their bank charges are ridiculous, their eBucks does not really work and to top it off you don't get service. So FNB How can you help me? You help me by actually been a F...kn Bank!!!!