Irate consultant - Not good as first point of contact.

I contacted FNB this morning in connection with a new account application that i app**** for on the Friday. I was just wanting to find out what steps needed to be taken and when i would get my card delivered to me etc. I phoned on Tuesday to be told there was a small problem with the form i emailed through to them on the Friday and a consultant would contact me. Waited for the consultant but no call. Called again today,Wednesday just to follow up to see if there is anything i can assist with and if everything is now in order and approximately how long the salary switching will take, only to be told by the irritated consultant - Mimi, that everything is now finalised but she doesn't know how long and it could take up to 2 weeks. I was told on the Friday when i app**** that it would be 2-3 days, so when i asked why, she sounded terribly irate. I would just like to know so that i can plan all my things accordingly. I am switching to FNB as everyone always tells me how good a bank it is but now i see complaints and a consultant is rather rude when i just wanted to find out what exactly i can do to help to speed the process along. My husband app**** for his FNB account through his company and didn't have one hiccup, everything was smooth sailing. But i guess if you are just an average joe, off the street, then you can wait and you wont get treated like royalty. Making me wonder if i have made the correct choice here.