1 reviews | Active since Mar 2017

01 Apr 2019, 19:42

IRATE - CLOSING ACCOUNT

If there was a minus star it will be yours...I was in arrears with FNB Credit card yes I know, my payments are due on the 8th cause payday is the 7th....NO FNB TAKES R3578 THIS MORNING IN MY ACCOUNT AND LEAVES ME WITH R113.

POINT 1 - IT WAS NOT MY MONIES, SOMEONE WAS WAITING FOR ME TO PAY SOMETHING FOR THEM ONLINE OF R3500

POINT 2 - WHEN I CALLED THIS MORNING WAS TOLD I WILL CALL YOU BACK TILL 4PM NO CALL, I CALLED THEM, I SPOKE TO PRISCILLA SIBEKO - SO SO SO SO RUDE AND DISRESPECTFUL.

She kept on referring to me as BUT YOU OWE FNB, ITS OK YOU CAN ESCALATE, EVERYTHING SHE SAID SHE WAS YOU YOU YOU, WHEN I SPEAK TO CLIENT I RESPECT THEM NO MATTER THEM OWING MONEY OR NOT, IS IT HER JOB TO DISRESPECT CAUSE WE OWE FNB???

I EXPLAINED HOW CAN THEY TAKE THIS MONEY OFF, ITS NOT PAYDAY YET, AND BESIDES ITS NOT MY MONEY, SHE JUST KEPT ON YOU YOU, IT WAS MY AIRTIME AND WHEN I TOLD HER TO GIVE ME A CHANCE TO SPEAK CAUSE IT MY AIRTIME CAUSE FNB FAILED TO PHONE ME BACK SHE SAID BUT YOU PHONED ME AND YOU OWE FNB, WHAT THE HELL???

WHEN I ALSO ASKED HER WHAT IF THAT WAS MY BALANCE IN MY ACCOUNT AFTER SALARY YOU WILL LEAVE ME WITH R113 IN MY ACCOUNT TO LIVE, THIS IS NOT EVEN THE PROTOCOL OF THE NCR REGULATORY ACT??? SHE SAID NO ITS A % OF BALANCE THAT THEY TAKE AND THEN TELLING ME THEIR WAS ABOUT R11K IN MY ACCOUNT SO THEY TOOK A %???

HOW THE HELL CAUSE WHAT BALANCE DO THEY LOOK AT AVAILABLE OR CURRENT, CAUSE I HAVE THE EMAIL TO PROVE AFTER I DID A TRANSACTION LAST NIGHT I HAD LESS THAN R4K IN MY ACCOUNT SO HOW CAN THEY BASE % ON WHAT I HAD LEFT IF I NEVER HAD R11K??? ALREADY *****ENTLY TAKEN INCORRECTLY.

LASTLY I HAVE A SMS TODAY A REMINDER SMS TO SAY MINIMUM PAYMENT DUE ON 8TH SO HOW DO YOU TAKE TODAY.

I WANT THAT MONEY BACK INTO MY ACCOUNT ASAP, ITS NOT MINE, NOW IT LOOKS LIKE I HAVE ****** SOMEONE MONEY,

IF I DONT HAVE IT BY 11AM ON THE 2ND APRIL, I WILL CLOSE ALL MY ACCOUNTS WITH FNB AND I WILL PAY R50 PER MONTH MAXIMUM ON MY INSTALMENT ACCOUNTS WITH FNB THAT YOU WILL SEE WHAT IT FEELS LIKE TO BE TAKEN ADVANTAGE OF AND JUST DO AS YOU PLEASE.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Apr 2019, 08:25
Official
Good Day, 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF. 

Regards,  Hello Peter Complaints Team 

*** (option one)