IRATE!!!!!!

I am extremely angered by FNB Forex division. On the 31st October I sent money from an international account to my FNB easy account. I do this regularly if not monthly, just by the way, so this is not new to me. I received an email from Sithembile Kubheka on the 2nd November saying they could not authorise the payment into a global account and I needed to provide an alternative account. This really puzzled me as I don't not have a global account nonetheless I responded with the account number that I initially elected and received no acknowledgement from Sithembile confirming receipt of my email or if my request would be actioned, as I said I'm not new to this process and I have encountered times in the past where I would communicate with forex division and never had such a ********** experience. Anyway since there was no response from Sithembile I logged into the app and spoke to Simphiwe from Forex division. When I spoke to Simphiwe, he confirmed that the email was received and the transaction was being processed how did Simphiwe come to this conclusion if the colleague would later come back after I followed up to request a transactional account? Nevertheless I trusted that my request would be actioned and waited on baited breath. At 6pm I logged in again to figure out what could be the hold up, because it has never taken this long ever, this is usually a very quick and smooth process and to my surprise Sithembile is now asking for a transactional account at 5pm when the forex division is closed, what level of professionalism is this because how does one colleague say it's processed and the other request a transactional account ? Are those two people new to the business and aren't sure what's going on? I can't understand what Sithembile wants because I have provided my easy zero account number which I have used MANY times before which is clearly a transcriptional account and for the millionth time I DON'T HAVE A GLOBAL ACCOUNT so I'm I don't know why Sithembile keeps calling it that, and this infuriated me even more. Since when did an easy zero account become a global account and why did it now change when Sithembile is handling it? Why is this becoming such a pain all of a sudden? This is HIGHLY frustrating and stressful at the same time. It is month end - way past as a matter of fact. I have commitments and things that need to be done and I'm being inconvenienced majorly. I'm extremely angry and I want this sorted out immediately as I have done my part and now the hold up is on your end. This is unacceptable and hope that it never happens again. This service has been great and effective and is now being ruined by Sithembile. Please respond to me via email urgently as I am not available for calls.