Ipad insurance that FNB does not respond regarding

Hi <br> <br> I bought an I pad at FNB in 2013 and completed 2 years with them of the contract beginning of 2015 so I requested that the insurance be cancelled as well as the contract was finished and I don't have the device anymore. <br> FNB is not responding and giving a direction on how I should cancel the insurance and every month I'm paying for the device insurance that I don't have. I feel they are delaying the response and direction of this while taking my money every month.<br> <br> Thank you