JC
Jan C

1 reviews | Active since Sept 2013

12 Jul 2015, 15:32

Involuntary ebucks membership+misinformation+*****

Good day<br> 1 I never agreed to join ebucks but suddenly have an account<br> 2 I never receive creditcard statements anymore so I'm unable 2 check what's going on. Nedbank&StandardBank etc all manage to deliver statements regularly. I never agreed to paperless statements<br> 3 You're exploiting the ignorance & lack of financial savvy of South Africans by stating ebucks is free. There's more than a folio page about costs&fees in your T&C including 7.50 per month for dormant cards

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Jul 2015, 08:31
Official
Hello scarcegoodservic,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 720795.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)