Invoice for Connect Device(laptop) over a period

Good day. Please can you advise why i cant see my connect invoices that reflect my current balance and when the contract expires? Asking for this is such a tedious process. I asked for that on a ticket/request which is so simple but they call, they cannot get hold of me as i work and need to attend meetings and cannot take the call. The ticket/request is then closed with no resolution. I feel this process needs to change like it was before. FNB went backwards on this.