Investment Transfer

I’m so disappointed ☹️

I have closed my 32 day investment instruction was to transfer to Tax free investment,amount was due for 16 th February, I call call centre I was given a reference number , no one explained until I came across a very unprofessional Poppy Hadebe, upon requesting a Manager Moses Letsaole he explained why the money couldn’t be transferred, waited 5 days for proper explanation, I was verified over the phone , Ms Hadebe told me I have failed verification after waiting for 5 days I must call again otherwise I won’t get my money, I sent email to Administrator, no response as well, @ FNB please fix my account, and customer experience there’s no sense of urgency, unprofessionalisim.