1 reviews | Active since Jul 2016

19 Jul 2018, 07:09

INVESTMENT QUERY

Cheque Account : ********** 8991I, opened a call account via the ATM some time ago, and transferred R10000.00 into the account. For some reason, I can only see this at the ATM, and is not linked to Internet Banking my profile.

I Then tried and transferred the funds back to my business account yesterday, however, the ATM did not allow me to do so. I then withdrew R4000.00, on which I was charged R76.00 for the withdrawal….why should I be charged, if your system does not allow me to transfer my investment back to my business…I am now sitting with R5924.00 in the account, and because of your stupid system, I lost a deal of a life time, because my money is still sitting with you in the back.

1stly, I want you to reverse that stupid fee that was paid, and I want you to transfer R6000.00 to my business account where it came from. I do not have the call Account number, as I can only see this at the ATM.

I want my money now, as I need to make use of it later today. I need't have to withdraw cash, if i was able to make an inter account transfer, or if i was able to make a payment

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Jul 2018, 09:23
Official

Good Day John M Booysen,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Business banking to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

's update19 Jul 2018, 10:10
Reviewer Update
How long will this take
FNB (First National Bank)
FNB (First National Bank)'s reply19 Jul 2018, 10:11
Official

24-48 hours