INVESTMENT QUERY
Cheque Account : ********** 8991I, opened a call account via the ATM some time ago, and transferred R10000.00 into the account. For some reason, I can only see this at the ATM, and is not linked to Internet Banking my profile.
I Then tried and transferred the funds back to my business account yesterday, however, the ATM did not allow me to do so. I then withdrew R4000.00, on which I was charged R76.00 for the withdrawal….why should I be charged, if your system does not allow me to transfer my investment back to my business…I am now sitting with R5924.00 in the account, and because of your stupid system, I lost a deal of a life time, because my money is still sitting with you in the back.
1stly, I want you to reverse that stupid fee that was paid, and I want you to transfer R6000.00 to my business account where it came from. I do not have the call Account number, as I can only see this at the ATM.
I want my money now, as I need to make use of it later today. I need't have to withdraw cash, if i was able to make an inter account transfer, or if i was able to make a payment
Good Day John M Booysen,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to Business banking to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day John M Booysen,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to Business banking to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
24-48 hours
24-48 hours
