Investment Desk Help line - No help at all!

Unfortunately once again I have to complain about FNB. I called in at the Northgate Branch and the staff tried calling the Investment Desk call centre. Has anyone tried calling the call centre - most frustrating as it is not answered - it takes forever. The phone was handed to me and after giving them my details I asked the operator for their name(s) and the call was ended - this happened twice! I wasted my time in trying to solve a problem, I closed an account and interest was supposed to be paid, which was not done. I went in to query this and left frustrated and still no result. Also one has to stand in a queue to enter. I can understand this but surely senior citizens should get preference - - or at least provide a chair, like Standard Bank do. Come on FNB as I have said before you can do better.