Investment

FNB, you've officially lost me. 💔

Yesterday, 15 September at 08:16, I asked a simple question via Secure Chat on the FNB App: Why is the Savings Goal minimum now R300 per month?

Instead of an answer, I was transferred between departments like a hot potato. Eventually, I was told to call the investment desk directly—because apparently, they don’t do Secure Chat. Fine. I tried calling through the app multiple times. No luck. So I used my own airtime.

After being passed around again, I finally spoke to someone named Linky. I explained my situation. Her response? “If you already have a savings account, why do you want a Savings Goal? Just save into that.” 🙄

She then checked with her supervisor—who also had no clue about the change. No explanation. No solution. And when I said, “Fine, I’ll take my business elsewhere,” she didn’t even blink. No effort to retain me.

I ended the call at 09:24, utterly disgusted.

To top it off, I’m still waiting for feedback on a previous complaint (***).

FNB, this is not how you treat loyal customers. I’m done.