Investment Complaint

I'm writing to bring to your attention a distressing experience with FNB. Despite repeated follow-ups, the FNB staff has been unhelpful in resolving an issue with my fixed investment. They claim it was cleared into my account 3 months ago, but never receive any funds.

We've tried contacting the branch multiple times, but the response is unsatisfactory. Recently, today I just found out that I have been flagged as a frequent complainer. The investment was supposed to be cleared on the September but was later formally cleared on the 28th of November

I urge your team to resolve this urgently. I would appreciate a direct response regarding the actions taken. Let me know if you unable to resolve this so I can escalate it externally, thanks.