JW
Julané Wagenaar
1 reviews | Active since Oct 2019
28 Oct 2019, 16:46
Investment account for holiday savings placed on hold
I opened a global account in Australian Dollars to save for an overseas holiday to Aus. Now, 3 days before I'm due to travel, I discover FNB has placed a hold on my account so I cannot access any of the funds!! How am I supposed to go on holiday with all my savings locked in? Note this is an INVESTMENT account, not transactional, how on earth could you place a hold when I'm supposed to have immediate access??????
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Replies (1)
FNB (First National Bank)'s replyOfficial
29 Oct 2019, 09:21Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply29 Oct 2019, 09:21
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
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