Investigator John Volmink negligence

Investigator Jvolmink ( John Volmink ) I am utterly disappointed by the service I'm having from this investigator , honestly at this point I'm beyond devasted , my card is on hold and I've sent the investigator everything he has asked of me , now I had to go look for references which is not my job , do a follow up with Capitec which is not my job , he ignores emails and only responds when it serves him best which is sad , guys do not use FNB they don't care about their clients , I swear to God , sad thing is I have a policy under them and I don't care how much I've payed so far but I'm never going back to that bank because of negligence, it's sad . I've complained here on hello Peter 2 weeks ago , they sent me a message "FNB high priority you'll receive a call within 24-48hrs ) today is the 20th from the 5th , still no call , they don't care at all do not use this bank , they behave like a court ! It's so sad cause I can't use my funds or do anything ( absa , nedbank & discovery ) are the best ! Switch banks please