**** Investigation/Resolution Fail

I’m back here after a week of waiting for a call from the Bank officials as they promised. Nothing to date. Now this is a cry for help from the person who will read this and can connect me to someone of higher authority to give me final verdict so I’m not left wondering and hoping there will be a resolution to my ordeal if there won’t be any. Don't bother responding here, send me an email at ***.

I am baffled and would gladly complain about all the other underlying issues but what’s at hand is that I got ****med, got to open a case, that’s resources and everyday I have to send emails or make calls that are never answered, it’s tiring. I want my money, I’m a student with fees and bills and that money that was taken could come in handy right now. So, with utmost respect and urgency, I need to be assisted with a proper solution.

FNB, you aren’t making banking great, instead it’s treacherous, I just want my money or my resolution.

Kindly, R Lukoto