Investigation taking too long

To whom it may concern<br> My name is Thabang and I am a customer of FNB. Some time December 2016 I tried to withdraw money through my Ewallet account from an FNB ATM at Maluleka Spar in soshanguve block H, instead of the ATM dispensing money it just wrote \ATM OPEN\" on the screen and immediately returned me to the home screen and when I checked my ewallet balance, the amount was deducted. I tried to call fnb immediately but the ewallet service call line closes at 19:00. So I reported the matter the following Monday after the incident and was told that it will be handed over to the branch for investigation. I then called in January 2016 and was told that they still investigating. I called again today and was told that they are still investigating, April 2016 is almost over and they are still investigating. I have six accounts with FNB and this is the customer service I get. This is unacceptable. The case number is 198272 and my cell no is ***. PLEASE HELP ME.<br> <br> Thabang"