Investigation incomplete

It has been over a month since I have reported ***** on my debit card. I am happy with the lack of communication from FNB and the fact that the refund has not been done yet is really upsetting. This is not the first time either. It is like I need to go and do the investigation myself. Which I have done with the previous cases. I managed to get my refund directly from the company, funny enough FNB's employee (which I will not name) is trying to convince that the refund I managed to get is for the one I am questioning. I have one question since when has Bdhelp.com become Hyxwen.com? I need this investigation to come to an end now the transaction occurred on the 20 June and was reported on the 26th. The day my refund was received from Hyxwen.com. That is when I noticed the Bdhelp transaction. So please explain to me how you think it is the same thing.