***** investigation exceeded timeline

I am extremely disappointed with FNB’s handling of my ***** investigation.

On 14 November 2025, I submitted all required documents for a reported ***** incident under reference ***, including: • SAPS case number • Signed and stamped affidavit • Proof of payment • All supporting documentation

On the same date, FNB acknowledged receipt of my documents in writing and advised that investigations take between 10–30 working days.

Today is 19 December 2025, and this timeframe has now been exceeded.

I have: • Received no update • Been given no outcome • Not been notified of any extension, despite being told I would be informed if one was required

This lack of communication is unacceptable, especially considering the seriousness of a ***** case and the financial impact on a customer.

I have fully comp**** with all FNB requirements within the requested timelines. The delay now lies entirely with FNB, yet I am left in the dark with no accountability or transparency.