INVESTIGATION ............. DECLINE ............ NOT YOUR MONEY TO TAKE

After i did a cardless withdrawell of R7500 the ATM only gave me R4000, on the slip it shows that only the R4000 was given and R3500 failed, i the imediatly phoned the business banking line only to be told that i need to go into the branch, after doing that the claim was logged from the ATM, imagine how nice it would have been if the consultant just told me that over the phone! after that i get told i will have to wait 24 -48 working hours while they investigate, after about a week and numerous phone calls and another branch visit and dot to mention the "chats" where it says we enjoyd your chat even if you are not even active on the app, I then get told THE CLAIM HAS BEEN DECLINED! and still no one can tell me what happened to the R3500 that clearly states on the slip as WITHDRAW R4000 and FAILED R3500 but the whole amount of R7500 is out of my business account!!! and in the meanwhile i cant pay bills, even knowing my debit orders are going to fail and get charged for that aswell!!!!! THANK YOU FNB FOR THE ****PY SERVICE!!!!!