***** Investigation.

I have been de*****ed on my FNB account. I reported the incident and opened a ***** case and followed all the necessary processes. I am now trying to follow-up on this and have been trying to call the ***** hotline but get absolutely no response. Have stayed on the line holding for more than an hour at a time. Have also tried to make contact on the FNB app but this is just as unhelpful. How on earth are we supposed to trust our banks with our livelihoods when their own security systems can be bypassed by *****sters??? and the client who is the victim - is left "destitute" after being de*****ed without any meaningful assistance from FNB and no fruitful way to follow-up. I reported the incident within an hour of it having taken place, cancelled my card - which I am expected to pay for it to be replaced. I am further informed that regardless of the fact that the transaction went through with no Approve-it or OTP and was processed by the bank, there is also no way to reverse the transaction or even put a hold on it. So now I am out of pocket and have absolutely no recourse until the bank decides that I have been adequately punished for being the victim here and will maybe get around to investigating on my behalf.