GL
Given L

1 reviews | Active since Jun 2016

17 Jun 2016, 14:17

Invasion,yet no answers

<p>I had a notification coming in that money has been deducted from my account. I called the helpline ti even state that i do not know anything about the trabsaction. I was told it will take 24hours to get all details to that transaction. I still havent received any info. I went to Balfour mall brach and they say there isnt any information to that transaction, they cant reverse it. How does my account get invaded like that and there arent any answers from the employees of FNB? Is my money even safe dear FNB? I hope this mess gets sorted. I have lost all confidence i had in FNB.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Jun 2016, 10:56
Official

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 943864.

Kind Regards

Complaints Resolution

Tracey Sonickson

Email: **********

Tel Number: 087 ********** (Option One)