Invalid termination of Debt Review process

I am writing to formally raise a complaint regarding the invalid termination of my debt review process by FNB.

In 2020, two of my FNB accounts were incorrectly terminated from debt review. My debt counsellor has provided full evidence confirming that my payments have been made consistently and in line with the accepted proposals from FNB.

During the COVID-19 period, I app**** for a payment holiday due to financial difficulties. My debt counsellor submitted the relevant Form 17.3 to cover this period. Despite this, FNB has continued to refuse to reinstate my accounts under debt review or to conduct a proper reconciliation of the accounts.

According to the original acceptances, both of these accounts should now reflect as settled.

I have attempted to address this matter directly with FNB Management, but to date, I have received no response.