INVALID FICA DOCUMENTS

I went into the branch to change my address using my existing Lease agreement - AUGUST 18th.The consultant checked the documents and verified with another consultant that the documents are correct and proceeded to change the details on my profile. 03 September I received an SMS stating that FNB has not received Valid FICA documents - I started a new project at work so could not respond to this and sort out this issue. 08 September I receive another SMS stating that my account is now frozen due to FICA docs.<br> <br> From the 18th August to the 03 September it took FNB 13 working days to investigate my FICA documents and decide that they were invalid, however it took them 3 working days to freeze my active FNB cheque account.<br> <br> FNB needs to explain to me why did it take this long to verify and get back to me regarding this simple process.<br> <br> I then called Simon at the call centre on *** opt 4, he simply did all the verification and with no customer services skills showing that the logo and brand---HOW CAN WE HELP YOU????? No empathy at all. Very disappointed with FNB service. Of no help to me in time of need. I need access to funds that are to be deposited into my account.