1 reviews | Active since Oct 2019
invalid charge
I noticed that two #Item Paid No1 Items 17/11 of the amount R110 =(R220) had been debited from my account by FNB, this left me confused because i had funds when i purchased goods while swiping, the are funds are then reserved for the merchant to collect within 60 days .
But what happend here was totally different, my bank charges left my account on negative and never mind you all the reserved funds had had been cleared, days later fnb claims "items paid no funds" *** is this???
if i cant get answers i will simply close this account and use another bank simple as that!!!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)