Invalid account status // Error code : 1096 // ***

I'm having the same issue for the past two months where I cannot transfer funds from my cheque account to my credit card, I call the customer service everyday and get transferred from one agent to another at 20 minutes at a time. Also been in to FNB Malvern three times and been promised it will allow me to transfer withing a few days.. still no luck with this.Tried FNB Secure chat as well with no response at all! FNB's customer service is absolutely pathetic !!!! I would not advise anyone to fall for their good marketing as their aftersales is useless.