tS
thea S

1 reviews | Active since Mar 2009

18 Mar 2015, 12:12

Internet ****

SD***: RE: SD***: RE: SD***: RE: SD***: RE: SD***: RE: SD***<br> <br> These are all numbers allocated to me with my complaint: I ordered Pureskin free samples with only postage to be paid from the US. R1 200 was taken off my C Card. I immediately contacted the bank, filled in a Dispute form and got another credit card. I asked them NOT to let the amount go through, and after various e-mails, confirming that the amount HAS NOT LEFT my account, it was released notwithstanding all the effort I put in to stop it. I have now lost the money, Pureskin is nowhere to be found (as I suspected), and various people at the bank sent me idiotic e-mails, listing outstanding purchases I made! I even scanned in my bank balance from the internet and sent it to them to prove it went off. The last straw was the e-mail received this morning from Henriette Meyer to inform me that the transaction went through on the 13th March. REALLY! I EXPECT A REFUND FROM THE BANK FOR INEFFICIENCY

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Mar 2015, 13:33
Official
Hello pwt,

We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.

This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 649341 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)