internet ***** case

On the 12 March around 7pm I receive an email that I have done a temp loan.I call FNB to stop any transaction on my account and they told me to go to branch to report the following day.I have done that and feel the form.the money that was taken its around R7000 to R9000 on my account,I keep on sending them email but only two email respond I got from Ayanda Ma***a who is investigating the case! ,but I keep on calling the contact centre they told me she's not in the office.its three months now my money its gone and no real feedback I got.they debit money for ***** loan from my account this month,and I pay monthly service for R147 but my account was stop for investigation.when I call they promise u will get respond after two days but no respond.the last ref I got is Ry*** on the 12 June.I need to talk to someone above Ayanda Ma***a coz its more than three month when my money its gone.FNB they don't call me for feedback,its very bad.maybe the money I lost its small to them but its much to me.