PU
Peter U

1 reviews | Active since Dec 2014

28 Sept 2015, 08:19

Internet banking not working properly

The FNB internet banking does not work properly on my tablet (Samsung galaxy S4 tab). The pay button when transferring money from my cheque account to a beneficiary does not work. When I click on the pay button nothing happens. I was not that surprised as this was not the first time I experience such a problem with the pay button, i had the same problem late last October when i wanted to pay one of my beneficiaries as I did not have my notebook. I suffer every time I am travelling and as a result i could pay my beneficiaries.<br> The desktop version works fine all the time. Why different versions? Why redirect me during login and force me to a version that does not work?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Sept 2015, 09:28
Official
Hello usingap,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.

The reference number is 767388.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)